Frequently asked questions
How fast will my Plummee mat arrive?
How fast will my Plummee mat arrive?
We ship in 1-2 days—your mat’s on its way quick, so muddy paws don’t wait! Most orders land in 3-7 business days, depending on your spot. Tracking’s included—peace of mind, delivered!
What payment options do you take?
What payment options do you take?
We’ve got you covered—pay with credit cards (Visa, Mastercard, Amex). Pick what’s easiest for you, and we’ll handle the rest!
Is there a guarantee if I’m not happy?
Is there a guarantee if I’m not happy?
Oh, absolutely—you’ve got 30 days to love your Plummee mat. If it’s not your pup’s perfect match, send it back for a full refund, no questions asked. We’re here for you!
Can I change or cancel my order?
Can I change or cancel my order?
No worries—if it’s within 24 hours, just reach out! We’ll tweak or cancel it fast, so you’re all set for your pup’s muddy days.
What if my mat arrives damaged?
What if my mat arrives damaged?
Oh no—we’ll fix that! Contact us within 7 days, and we’ll send a fresh Plummee mat your way, free and fast. Your floors deserve the best!