Frequently asked questions

check_box

How fast will my Plummee mat arrive?

We ship in 1-2 days—your mat’s on its way quick, so muddy paws don’t wait! Most orders land in 3-7 business days, depending on your spot. Tracking’s included—peace of mind, delivered!

check_box

What payment options do you take?

We’ve got you covered—pay with credit cards (Visa, Mastercard, Amex). Pick what’s easiest for you, and we’ll handle the rest!

check_box

Is there a guarantee if I’m not happy?

Oh, absolutely—you’ve got 30 days to love your Plummee mat. If it’s not your pup’s perfect match, send it back for a full refund, no questions asked. We’re here for you!

check_box

Can I change or cancel my order?

No worries—if it’s within 24 hours, just reach out! We’ll tweak or cancel it fast, so you’re all set for your pup’s muddy days.

check_box

What if my mat arrives damaged?

Oh no—we’ll fix that! Contact us within 7 days, and we’ll send a fresh Plummee mat your way, free and fast. Your floors deserve the best!